Shipping Policy

DELIVERY METHOD:

Jewellery -

1. Orders shipped are delivered within 5-7 business days. In rare cases, a slight delay might be caused due to any government interventions or natural causes, etc.

Clothing -

1. Depending upon the location, the product is shipped to you in 7-10 workings days from our warehouse

In spite of taking precautions, there may be certain issues that may be beyond our control.

In such a scenario, we will ensure that communication of the delay will be made in reasonable time to the customer.

IMPORTANT SHIPPING INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.

All orders require a signature and proof of ID upon receipt of order.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.

We make our best efforts to deliver each item in your order within 7-10 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk +91 91632 94892 (in case of Jewellery) or +91 86978 04240 (in case of Clothing) or email us at hello@houseofmisaki.com, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.