Return Policy

RETURNS AND EXCHANGES

Before you exchange any Misaki Product, please take a moment to understand that all our products are handcrafted by artisans of India, resulting in each product being unique and slightly different from each other. Natural stones & fresh water pearls are always different from each other. Rest assured, all our products go through quality control before shipping.

Returns will ONLY be accepted if your order is damaged in transit or you have received an incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with.

Any items purchased from the clothing section will not be eligible for any Return or Exchange as these are all made to order outfits as per your preference and measurements. Request you to please make sure you order the right size or select custom fitting for any specific measurements. You can also contact us on WhatsApp (+91 86978 04240) or reach out to on our Instagram page (https://www.instagram.com/clothing.misaki/) before placing your order.

EXCHANGE OF JEWELLERY

We have a 7 working day return and exchange policy, which means you have 7 working days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not offer cash or credit card refunds. All exchange will be in the form of product exchange with added delivery cost of Rs 120/-

To initiate an exchange, you can contact us at +91 91632 94892 or reach out to our Instagram DM (https://www.instagram.com/misaki.jewels/). If your exchange is accepted, please ship the product back to us within 7 working days at your own cost. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at +91 91632 94892

4 STEPS TO MAKING A RETURN DAMAGED / INCORRECT PRODUCT

1. Please inform us within 48Hrs of receipt of order. You must email hello@houseofmisaki.com to notify us.
2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the House Of Misaki team to decide whether product is approved for return.
3. Once we have received your e-mail and our Quality Control team has authorized the return for the damaged/incorrect product, we will arrange for a collection of the product.
4. Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

1. Packages lost in transit.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

1. Incorrect or outdated delivery address.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by recipient.
5. Products returned in a used or damaged condition.
6. Minor colour and design variation. All products are handmade and use natural stones and fabric so there may be some variation from the photographs on our website.
7. If the jewellery or clothing is not faulty or damaged.

GUARANTEE

All products sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from www.houseofmisaki.com